And The Final Step...Network Support

Professional Services

• Project Management and Migration of Services - CTG's Certified Project Managers coordinate between client, carrier and other vendors when you switch providers or add new services. Assuming the leadership role, CTG will get the job done right!
• Programming and Installation - Whether you decide to purchase a new phone system, messaging server, or EHR package, CTG will program your new system to meet your goals.
• Training - Our training can provide customized classes for power users, beginners and everything in between. Our training options include: On-Site Training, Traditional Public Training, Virtual Instructor Led Training, and/or Self-Paced Training.

ProactiveMax Support

ProactiveMax from Corporate Technologies Group is a revolutionary approach to voice and data service and support! With ProactiveMax you will have the assurance of having the resources you need at your fingertips, when you need them most.

Support requests can be submitted by phone, fax or email. Each request is logged in our CRM tracking system so we know the exact time that the request came in as well as our initial response and every subsequent support effort for that incident. Support requests are directed to our Client Support Group. If they cannot quickly resolve the issue, it will then be escalated for faster resolution.

Our normal Client Support Group hours are 8:00 am to 5:00 pm Monday-Friday EST. After hours and weekend support is available, either by prior arrangement or by supplemental contract coverage. For a complete list of providers’ after hours contact numbers click here. Each client is assigned a project manager at the beginning of our business partnership and clients are encouraged to call their project manager or any other employee of Corporate Technologies Group at any time, for any reason. CTG prides itself on its dedication to customer service and training. Our job is not done until your staff is able to get exactly what you need out of your network.